Just to let you know how well our new hot water heat pump system is working following the replacement you organised after our old system failed. As usual you organised the changeover with a sense of urgency which included the installation of a temporary hot water system on a Sunday afternoon to get us by.
I have mentioned to you before Noel but I continue to be impressed with the way your business continues to differentiate itself from not only your competitors but also all other trades based organisations I have dealt with over the years.
I refer specifically to the process you have in place whereby you agree with your customer on a time and date when they can expect you or your team and you turn up on time everytime. This reliability you demonstrate means that I never have to chase you and the consistent way you deliver on your promise everytime has meant that I never shop around for lower prices when I need the services you offer.
Value for money, reliability, professionalism are unique characteristics of well run organisations and you demonstrate all of these. Congratulations to you and you team.
I am happy to be an advocate for your organisation anytime.
Kind regards,
Barry Coleman
